One-ERP Systems

Last updated: February 2026

1. Introduction

One-ERP Systems (“One-ERP”, “we”, “us”, or “our”) provides enterprise software, communication, and automation solutions for businesses.
This Privacy Policy explains how we collect, use, store, protect, and process personal and business data when you use our websites, applications, platforms, integrations, and services — including social media platforms connected through self-hosted tools such as Postiz.

2. Our Services

One-ERP Systems provides and supports the following solutions:

• ERP Systems (primarily Odoo ERP – Community & Enterprise)

• Omnichannel Communication Platforms

  • HoduCC (by Hodusoft, via authorized partnership)

  • Messaging and social channel integrations

• Bulk SMS Services (Infinity SMS)

• Email Client Licensing & Reselling (eM Client)

• Office Productivity & Collaboration Suite Licensing (ONLYOFFICE)

• VoIP & Telephony Solutions (VitalPBX – Authorized Partner)

• Social Media Management & Publishing

  • Via self-hosted platforms such as Postiz

  • Supporting Facebook, Instagram, LinkedIn, X (Twitter), and similar platforms

3. Information We Collect

a) Information You Provide

• Name, email address, and phone number

• Company or organization details

• Account credentials and configuration data

• Billing and transactional information

• Social media account identifiers when integrations are enabled

b) Social Media Platform Data

When you connect social media accounts, we may access:

• Account or Page name and ID

• Posts, captions, media, and publishing metadata

• Comments, reactions, and engagement statistics

• Messages and inbox data (only if explicitly enabled)

• Scheduling, publishing, and analytics data

⚠️ We only access data that you explicitly authorize through the platform’s permission and consent mechanisms.

c) Office & Collaboration Data

For office productivity tools such as ONLYOFFICE:

• Documents, files, and metadata created or uploaded by users

• Collaboration and editing activity logs

d) Automatically Collected Data

• IP address

• Browser and device type

• System logs and timestamps

• Usage and performance metrics

4. How We Use Information

We use collected data strictly to:

• Deliver ERP, communication, and automation services

• Enable social media posting, scheduling, analytics, and engagement management

• Support document creation, editing, and collaboration through licensed office tools

• Synchronize messages and interactions into business workflows

• Provide technical support and customer service

• Maintain system security and prevent abuse

• Comply with legal and regulatory requirements

5. Social Media Management & Automation

When using social media management tools:

• Content is published only at the user’s instruction

• We do not scrape data

• We do not sell or repurpose content

• Automation operates within platform-approved limits

• All actions comply with platform policies

6. Data Sharing & Third Parties

We do not sell or rent personal data.

We may share data only with:

• Authorized technology partners (hosting, security, analytics)

• Licensed software providers (e.g. Hodusoft, ONLYOFFICE) strictly for service delivery

• Integrated social media platforms as required for API functionality

• Legal authorities where required by law

All third parties are bound by confidentiality and applicable data protection obligations.

7. Data Retention

We retain data only:

• While your account remains active, or

• As required for contractual, billing, or legal compliance

Users may request deletion at any time.

8. Data Security

We implement industry-standard safeguards including:

• Encrypted communication (HTTPS/TLS)

• Role-based access controls

• Secure self-hosted infrastructure

• Regular updates and security monitoring

9. User Rights

You have the right to:

• Access your personal and business data

• Correct inaccurate information

• Request deletion of your data

• Withdraw platform permissions at any time

10. Children’s Privacy

Our services are not intended for individuals under 13 years of age, and we do not knowingly collect children’s data.

11. Platform Policy Compliance

We comply with:

• Meta Platform Terms and Data Use Policy

• Instagram Platform Policies

• LinkedIn API Terms

• X (Twitter) Developer Policies

• Applicable data protection laws

12. Contact Information

One-ERP Systems
📍 Plug & Work Africa, USIU Road, Nairobi, Kenya
📧 support@onerpsystems.co.ke